About Agrosaf Pharmaceuticals
Agrosaf Pharmaceuticals Pvt Ltd is a fast-growing pharmaceutical company serving 20,000+ customers across 28 states, backed by the BM Group. We are focused on building strong customer relationships, scalable sales systems and efficient business operations across domestic markets.
Role Overview
We are hiring a Key Account Manager to handle and grow our existing customer accounts. You will own day-to-day client relationships, drive repeat orders, re-activate inactive accounts and identify upsell and cross-sell opportunities. The role is execution-focused — about consistent follow-ups, strong relationships and steady growth from the customer base we already have.
Key Responsibilities
- Account Management — Handle and manage existing customer accounts and business relationships.
- Follow-Up Discipline — Maintain regular follow-ups with clients to ensure continuous business activity.
- Repeat Business — Generate repeat orders and grow sales from existing customers.
- Relationship Building — Build strong long-term relationships with distributors, dealers and business partners.
- Customer Coordination — Coordinate with customers on orders, dispatch, payments and product requirements.
- Upsell & Cross-Sell — Track customer buying patterns and identify upselling and cross-selling opportunities.
- Query Resolution — Ensure timely response and resolution of customer queries.
- CRM & Trackers — Maintain CRM records, follow-up trackers and customer database updates.
- Internal Coordination — Coordinate with internal teams for smooth order execution and customer support.
- Account Performance — Monitor account performance and contribute to sales growth targets.
- Account Re-Activation — Re-activate inactive or low-performing accounts through regular follow-ups and engagement.
- Business Communication — Maintain professional business communication and relationship management.
- Retention & Growth — Support overall business development and customer retention activities.
Required Skills
- Sales and business development knowledge
- Customer relationship management skills
- Follow-up and negotiation ability
- CRM software knowledge
- Account handling and customer servicing understanding
- Sales reporting and follow-up tracking skills
- Strong communication and coordination skills
- Excel and basic reporting knowledge
- Professional Hindi and English communication
- Problem-solving mindset
- Comfort working in a target-driven environment
Preferred Skills
- Prior experience in pharmaceutical or healthcare industry
- Understanding of distributor, wholesaler and retailer relationship management and business coordination processes.
- Familiarity with sales coordination and order management
- Knowledge of customer retention and account growth strategies
- Experience handling B2B clients
Eligibility Criteria
- Experience: 1–3 years in account management, key accounts, business development or B2B sales
- Qualification: Graduate in any stream
- Location: Must be based in Agra or willing to relocate — this is a Head Office role
Preferred Qualities
- Result-Oriented — Focused on growing accounts, hitting targets and closing repeat orders.
- Ownership — Treats every account like a personal responsibility, not just a CRM entry.
- Relationship-Builder — Naturally builds trust with clients, dealers and partners over time.
- Multitasking — Comfortable juggling multiple accounts, follow-ups and timelines at once.
- Detail-Oriented — Eye for accuracy in client data, orders and reports.
- Discipline & Composure — Strong follow-up discipline and composure under pressure and deadlines.
Why Join Us
- Manage real key accounts for a 20,000+ customer pharma business across 28 states.
- Backed by the BM Group, with a stable, growing pan-India footprint.
- Direct visibility to senior management — your follow-ups and account growth drive real outcomes.
- Strong existing customer base to grow from — not just cold leads.
- Learning-friendly culture with support for sales upskilling and certifications.
- Stable Head Office setup in Agra, built for the long term.
